Contact Us

Have a question about one of our reviews, spotted something that needs updating, or want to share your own experience with an Australian online casino? The team at Online Casinos Australia is happy to hear from you. Use the details below to get in touch — we read every message and aim to respond promptly.

Send Us an Email

Email is the fastest way to reach us for most enquiries. Whether you're asking about how we rank casinos, querying a bonus term we've listed, or flagging an error, drop us a line at [email protected]. We aim to reply within 48 hours on business days.

What to Contact Us About

We're an independent comparison site, so there are a few things we can and can't help with. Here's a quick guide:

For account-specific issues, your best first step is always the casino's own support team, which you can usually reach via live chat or email directly on their site.

Sharing Your Casino Experience

Reader feedback is one of the most valuable inputs we have. If you've played at one of the casinos we cover — whether the experience was smooth or frustrating — we'd genuinely like to hear about it. Details that help us most include:

• The casino name and roughly when you played
• Which payment method you used, and whether deposits and withdrawals went smoothly
• How the bonus terms matched what was advertised
• Whether customer support was responsive
• Any issues with game availability or mobile play

We review this feedback when we update our assessments. We won't publish personal details without your permission, and we don't share reader information with any casino operator.

Corrections and Accuracy

Casino offers, bonus terms and payment options change frequently. We work to keep our information current, but if you spot something that looks out of date or inaccurate — a bonus amount, a wagering requirement, a missing payment method — please let us know. Include the page URL and the specific detail you believe needs correcting, and we'll investigate and update as quickly as possible.

Keeping our reviews accurate is central to what we do. You can read more about how we approach our work on our About Us page.

Responsible Gambling Enquiries

If you or someone you know is experiencing difficulties related to gambling, please reach out to a dedicated support service rather than waiting for a response from us. Australia has several free, confidential services available around the clock:

• Gambling Help Online: 1800 858 858 (24/7, free call)
• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636

You can also find practical information about spending limits, self-exclusion tools and how to set boundaries on our Responsible Gambling page.

Editorial and Commercial Enquiries

We occasionally receive enquiries from casino operators, PR agencies and affiliate partners. We are transparent about the fact that we may earn commission when readers follow links from our site to a casino and register an account — this is disclosed on the relevant pages and does not influence our editorial rankings or assessments. If you have a commercial enquiry, please email [email protected] with the subject line "Commercial Enquiry" and we'll respond as appropriate.

We don't accept payment for positive reviews or higher rankings. Our Terms and Conditions set out the full basis on which we operate this site.

Response Times

We're a small editorial team, and we don't operate a 24/7 support desk. In practice, most emails receive a reply within one to two business days. If your message is time-sensitive, please say so in the subject line and we'll prioritise accordingly.

We appreciate your patience, and we genuinely value the time readers take to write to us — every message is read by a real person.